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Thank you for your efficient service. When renewing Dad's driver's license, he was very disappointed to discover that we had apparently misplaced his original Army discharge document. Although we knew it was somewhere in the house, we were faced with a time-critical hard-stop deadline to obtain a copy in order for his driver's license to have a 'Veteran' designation. We learned about Touchstone via a website that recommended private research services as a more expedient way of obtaining the document. We were not disappointed. We completed the forms online and specified the urgency of, and reason for the request, and provided a target date which would give us ample time to submit his renewal paperwork. The process was efficient, although a bit pricey. We felt is was potentially a better alternative than relying on the standard process which could not guarantee we would get a free copy of the document in time to meet the deadline. Touchstone delivered. Being a bit skeptical, we tried to reach the office to double check and speak with someone to verify that the service was legit, but the message on the answering machine loops - never got a person. (Suggestion - please double-check the process and provide the ability to leave a message for a callback request.) Much to our delight, we received the electronic copy by the requested date, followed by a hardcopy that arrived within the next few days via USPS priority mail, and submitted his DMV renewal paperwork. Thanks Touchstone for facilitating the timely renewal!
Rating:  [5 of 5 Stars!] |
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