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I believe that you were able to retrieve my records more quickly than I might have, and for that I am grateful. However, your updates on progress were non-existent. This reflects poorly on your customer service. [Once we submit your request to the Government, there is simply nothing for us to do but wait for their response; there is simply nothing to report. Each request is unique. Some cases take longer than others. Please visit our Frequently Asked Questions (FAQ) section of our website to understand the parameters under which we work, and the various possible issues which may cause a delay. You are correct, though. No one could have gotten you your record faster. Thank you for your service.]
Rating:  [3 of 5 Stars!] |
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