201 File - OMPF

Touchstone did an excellent job helping me acquire my Official Military Personnel File (OMPF). After waiting for my documents for over 2 months via the traditional channels, I found Touchstone & they were able to deliver in 1 week. Not only that, but their customer service walked me through everything I needed to know, allowed me to adjust my order when I discovered that I had made some mistakes in the initial request, and replied promptly to all my questions. My experience with this company was absolutely everything that I had hoped for! Thank you, Touchstone!

After initially taking about 3 weeks to get my DD214, I ordered my 201 File and received it within a week which I felt was outstanding. I was disappointed in taking so long to get the DD214 and had paid for express service but to my mind did not get it though they said circumstances can vary for each order. Overall, Touchstone can be a dependable source for military records and they are professional in the final product. The one negative was expecting express. Highly recommend the service they provide overall. [Thank you. Each record request is unique. This is after all military record keeping. We work on average response times. Some come in earlier, some later. The holidays, too, generally result in slower response times; the records facilities personnel are taking vacations. We encourage all of our clients to read our Frequently Asked Questions (FAQ) before ordering to understand what we do, how we do it, and the systematic parameters under which we operate.]

I had been trying for months to get copies of my service records from the 1990's - I went through myriad government internet sites to no avail. Came across Touchstone on a Google search and it was exceptionally smooth sailing from there (yes, I was Navy). Prompt service. So glad to have my complete records - am also able to share them with my father (WW II infantry).

I needed my DD214 for a VA home loan app. Somehow I lost all my originals. I discovered that I had lost all of then on a Wednesday and needed a copy for the following Tuesday. Touchstone did their job and I received a digital copy Monday night and in time. Molly was helpful too. When you need your DD214 ASAP, Touchstone can help.

Thank you for your prompt sercive, I received the documents in two weeks as promised! Would have taken months otherwise. Keep up the good work!

I am very happy with you work.you work is allway on time

Excellent Service, exactly what I ordered and all of my documents arrived when promised.

Dear fellow Vets, Touchstone is a truly awesome service and worth every penny!!!! I have Agent Orange related aggressive prostate cancer and severe neuropathy in both arms and legs from two straight years as an infantryman in the 101st ABN in Vietnam. As I had lost my records, I first applied through a letter to the Retired Records in St Louis, but never received word as to whether they even received my request, so after 10 weeks, I contacted Touchstone and I received my records quickly. That is so important, as VA's claim process is long but will be back-dated for benefits to the date you applied! Sincerely, Jeff Ankley Virginia baech, Va

Was very skeptical at first but you guys did an excellent job. Actually did everything you said you would with no disappointments. Thanks Again

My comments are: I ran into a blank wall with the VA when I tried to order these things. Even though I had to pay a charge you came through for me. I worked as a contractor for a while and I completely understand the charge. It will help you stay in business helping people like myself sail the dark seas of government red tape. THANK YOU

Considering the work, which I am sure was extensive, it really is a great deal! I could have never done this myself! I give this service one GREAT BIG thumbs up!!!!!!

Trying to obtain my dad's military records for his burial during the holidays was difficult, not only for the family but for the folks at Touchstone. Because of the things we were going though, I missed a download window for some of his records. After contacting Touchstone, they came thru and shipped his 201 (OMPF). I am very proud to have my dads records. Thanks Ronnie

The staff at Touchtone did a good job delivering my DD214 and other service records. I ordered the DD214 Express Service, and while it took quite a bit longer than I had hoped, they were responsive to phone and email and kept me up to date throughout the process. My records were at a less common storage facility and the delays were certainly understandable. I am thankful for their helpful service.

Touchstone Research provided a great service. All of the military records (not just the dd-214) were obtained. The researcher did a very good job. I appreciate the job that was done and would highly recommend Touchstone to others who are interested in obtaining their military records.

Fast and prompt service. But you need to inform the recepient agencies about yourselves so the next time Social Security tells a client to get a copy of a needed document they do not as I had to spend a month trying to find someone to locate said document. Social Security said to ask the Veterans Affairs for the file and the VA sent me back to Social Security saying that was not their job.

Wow! Fabulous, professional service. Couldn't be more pleased. Courteous, helpful, called me to confirm order....and FAST. Don't hesitate to use this service for all of your service record needs. Thanks so much.

These guys pulled off, what was to me impossible. They reconstructed my DD-214 from my records that they had to locate in a repository other than St. Louis. Total time from start to finish was one week. The VA says that they would have taken from two weeks to two months. I'm buying a house using my VA benefit. If I had to wait on the VA my financing would have fallen through. Thanks you Touchstone Pat Price

After applying for a VA mortgage, I was unable to find my required DD-214. I enlisted the services of Touchstone to track down the form and they did not disappoint. Not only was the follow up thorough and timely, they had the form to me in a matter of days. With the newly found form in hand, I was able to complete my home purchase without any issues. In addition to the quick turnaround, the customer service was very succinct and courteous.

Excellent service that was provided and I appreciate it very much. Thank you

Excellent experience with this group. Delivered exactly what they promised. Very pleased!!!

very pleased with the service they delivered as promised

Hey there, You all did a good job and I am now well on my way to college. Thank you very much and keep up the good work. Christopher Akstin

Thank you for my copy of my 201 file. For some reason I was expecting a brown folder to contain my file in its proper order. Also there was not a microfiche/cd copy as shown in your picture of the service you provide. Overall I am happy with the service. [We provide hardcopies of any contents, including contents of any microfilm/microfiche. 201 Files vary greatly in their contents, so we never know in advance what any particular file will contain until we look.]

Delivery took longer than advertised. It took about 15 business days. [Each request is unique. Some records take longer to retrieve than others. We work on average response times and, unfortunately, your request took longer than most. We encourage everyone to read our Frequently Asked Questions section for potential delay issues.]

Hsd lost original 201 file in residence move. Needed the information as reference. Needed it and eventually got the DD forms and assignment record sheets along with assignment letters from units involved with assignment, training, re-assignment, & release from service. I very much appreciate the service you provide. Though not cheap, a needed and obviously accurate compilation of my USAR history. Thank you so much, Ronald A. Waller ER17741835

The information received has been very helpful for closure and comfort in knowing some of what my dad went through in the defense of our country. There is information still missing but knowing the scope of what Touchstone has to go through, I understand. Thank you. [OMPFs vary widely in their contents. Some have extraordinary detail, others lack critical and some lack even basic information. We never know their contents until we look. I'm glad that we could help.]

The service was quick and easy to use and the member I spoke with on the phone was concise and friendly. HOWEVER, when I received my hardcopy items in the mail, they were completely saturated in some dark dry liquid. It may have been coffee. Not a great reflection of quality control. [Hello Emily, No evidence of any staining appears on the documents which we uploaded - scans made at the time of our packaging and shipment. And, our researcher writes: "I checked the copies we received and they were not stained from the source. So it happened between the time we retrieved, sent and she received. I take pride in my work & I truly believe Pam upholds my standards in all the work she performs here. I can only speculate the liquid leaked through the TYVEK during shipping. However unsatisfied clients damage the bottom line !!!" So we will ship another copy at no additional charge.]