Ordering & Payment

How to Order:

SECURE ONLINE ORDERS. We encourage you to order online. It is efficient and safe - probably a great deal safer than most typical credit card transactions. When you want to place a product in your shopping cart, just click the "Order" button. Don't worry, you can always bail out until you provide your billing information, review your order and, finally, submit your order for processing.

You can change the quantity or delete a product at any time. Once you submit your order, you will receive a confirmation of your order via e-mail.

And you can check the status of your order anytime by simply logging into your account! Find out on-line when your products have been shipped.

PHONE ORDERS. The simplest and easiest way to obtain your DD214 is to order it here, online 24/7. If you'd like to order by phone, our call center hours are M-F 08:30am to 11:00pm hours Eastern time. We are closed federal holidays. You can order by phone, toll-free: 800-At DD214 (800-283-3214).

Our back-office operations are working 24/7 to move your order forward. The earlier you place your order, the sooner we will retrieve your documents.

E-MAIL ORDERS. You can simply drop us an e-mail with the pertinent order information. If you use e-mail and include personal financial details such as your credit card number or checking account information, we strongly recommend that you encrypt your sensitive e-mails using PGP. See PGP below.

FAX ORDERS. 24 hours a day, 7 days a week. You can always fax an order to us at: (646) 530-8701.

MAIL ORDERS. Drop us a note with pertinent information. Mail to: Touchstone Research Group, LLC, 244 Fifth Avenue, 2nd Floor, Suite 2571, New York, NY 10001-7604.

PAYMENT. See: Payment Options, below.

Delivery:

DELIVERY INFORMATION. We deliver scans of documents via a client section of our website. If you require physical delivery (for example, certified documents), we will process orders promptly (2-3 working days) and deliver most items within seven business days (often much sooner). Certain special-order research products may take longer. For items requested within one week, we update order processing status daily and you'll be notified of any delay.

U.S. SHIPPING (CONTIGUOUS 48 STATES). Unless otherwise stated, all of our prices include shipping and handling charges to the contiguous 48 states via Priority Mail/UPS Ground. This standard ground service may take 3 ~ 5 working days for delivery.

ALASKA/HAWAII/U.S. TERRITORIES/FOREIGN SHIPPING. Some items, as noted, include shipping to Alaska and Hawaii. In all other cases shipping charges will be assessed on an individual basis. You will be advised via e-mail of cost and estimated arrival time.

EXPRESS DELIVERY. Federal Express shipping options are available and included with the purchase of selected products. PLEASE ALLOW 24-48 HOURS TURNAROUND TIME FOR YOUR ORDER. However, due to a number of variables in the research process over which Touchstone has little to no control, we cannot guarantee the amount of time that will be required to obtain a number of our research products. Our interest, however, is to provide you with the fastest possible delivery. If you have a special time critical need, please contact us by email or telephone and we will try to accommodate you.

Payment Options:

For your convenience, we provide several payment options for your credit and/or debit card payments. We accept MasterCard, Visa and Discover Card through our merchant account (for both phone orders and through our online store) OR you can use these cards as well as American Express through either our PayPal OR Google Checkout account billing@touchstoneresearchgroup.com. We accept:

Visa
MasterCard
American Express
Cashiers checks & money orders
Personal checks

Credit card payment

US domestic customers: If the shipping address is different from the billing address, please notify your credit card issue company to add the shipping address as an alternative address (in addition to the billing address) in order to expedite the payment process. Otherwise, your order will be shipped to the billing address. We do appreciate your understanding and cooperation so that we may work together to avoid credit card fraud.
International customers: We accept wire transfer in advance or PayPal OR Google Checkout verified accounts only for all international customers. If you wire funds, an additional charge of US$25.00 for wiring service fee will be added to your order.

Payment by Check

We accept payments by check. Send your check with your order to our address indicated above,

OR pay with your check - electronically (saving postage too!) - by providing us via fax a copy of an unused and clearly marked "Void"ed check,

OR e-mail us at billing@touchstoneresearchgroup.com and, with your order, include the following information for your checking account:

At the bottom of your checks, you will see a line of computer numbers that indicate the individual check number, your bank's ABA Routing number, and your checking account number. Please note that these numbers may occur in any order, but the symbols described below will be consistent, and will help you determine which numbers belong to which category.

This character appears before and after the 9-digit ABA Routing number in the MICR line.

This character appears after the checking account number.

The check number appears both in the MICR line and in the upper right-hand portion of your check.

Please use the check number from the next check in your checkbook for your payment, then write void across this check in your checkbook, and enter this payment into your check register for your records.

Whenever you e-mail payment information, for improved e-mail security we recommend that you use PGP (see below) OR your payment information can be sent in two separate e-mails, to billing@touchstoneresearchgroup.com.

PGP

Our PGP public key is at the bottom of this page. We do ask that if you encrypt anything with this key and send it to us, that you include in your message a pointer to where a trusted copy of your public key can be obtained in order for us to reply to you. If what you are sending us is important enough for you to encrypt it, it is equally important to us to verify that our line of return communication is safe.

To import our public key into your PGP Keyring, from the Edit Menu, Select All, Copy, open your PGP Keys, Paste then Import. Or, from the PGP tray, select Current Window, Decrypt and Verify, then Import our key.

For more information regarding PGP, and to acquire PGP software, visit: http://www.pgpi.org

Sales Tax

Orders shipped to New York will have 8.375% sales tax added.

Store Policies

All prices are in US dollars.
If circumstances beyond our control take place, all prices and descriptions would be subject to change without notice. The customer is responsible for inquiring & confirming current information at the time of purchase.
We must receive payment within 10 working days from the order date.
We automatically cancel open sales orders within 14 days if no payment is received.

Return & Refund Policies

All Sales Are Final We cannot restock and resell the results of your unique research request, nor can we recoup the time that we have spent in order to advance your research project. However, if you are dissatisfied with our performance, we will work with you to correct any deficiency.

Here's our PGP Public Key:

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